Good Practice

1 April 2020
Services Australia – Coronavirus (COVID–19)

Please see link to the Services Australia – Affected by the Coronavirus (COVID-19) – access to the latest information via the Services Australia Website.

There are a number of different methods customers can choose to access their services or register an intention to claim a payment, some of which are covered below:

  • Register your intention to claim a Centrelink payment – This is where they can register an intention to claim a Centrelink payment, they will contacted by Services Australia about claiming – Note: If eligible, their payments will be backdated.
  • Phone us – see phone list, the number they ring will depend on their specific circumstances – for example, a Job Seeker would call 132 850  – If customers don’t speak English they can call the Multilingual phone service 131 202.
  • If you have a myGov account linked to Centrelink – Customers can access their account and start their claim straight away.
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